ORDERS & FULFILLMENT

How do I purchase PAIJA?

PAIJA is exclusively available online through our official website at www.paijateaco.biz. We do not sell through any third-party vendors, retail stores, or delivery apps at this time.

What is your order processing time?

All orders are processed within 2 business days. Orders placed on weekends or holidays will be processed on the next business day.

Where do you deliver?

We deliver locally throughout the five boroughs of New York City only (Bronx, Brooklyn, Manhattan, Queens, and Staten Island).

What are your delivery days and hours?

We currently deliver two days a week, on Tuesdays and Thursdays. Estimated delivery times are between 9:00 AM – 7:00 EST.

What are your delivery fees and taxes?

We offer a flat-rate delivery fee of $5.00 for all orders within NYC. Free delivery is automatically applied to orders over $100. Applicable local sales taxes are calculated at checkout.

Do you offer international or national shipping?

Not yet! We currently only deliver within New York City. Please continue to revisit our site for updates on PAIJA TEA CO.’s future expansion.

What are my purchasing options?

We offer products by the case (which includes a 4-pack) or via our recurring weekly subscription model so you never run out of your favorite brew.

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SHIPPING POLICIES & ACCURACY

How do I track my order?

Once your order is dispatched, you will receive a confirmation email with delivery and tracking information. Please allow up to 24 hours for the tracking information to update in the system.

What about address accuracy?

It is the responsibility of the customer to provide accurate shipping information. Please double-check your shipping address before completing your purchase, and be sure to include your apartment unit, floor, or office number where prompted. PAIJA Tea Co. is not responsible for orders shipped to incorrectly provided addresses.

What happens if there is a delivery issue or delay?

• Lost or Stolen Packages: If your order is marked as delivered by the carrier but you have not received it, please contact the shipping carrier directly with your tracking information. PAIJA Tea Co. is not responsible for lost or stolen packages.

• Unforeseen Delays: While we make every effort to ensure timely delivery on our scheduled Tuesdays and Thursdays, unforeseen circumstances (such as severe weather conditions or peak operational traffic) may cause delivery delays. We greatly appreciate your understanding.

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PRODUCT CARE & SHELF LIFE (CRITICAL)

Is PAIJA shelf-stable?

No. PAIJA is a 100% perishable, made-to-order fresh product. Because it is crafted with a real oat milk base and premium natural ingredients with no added preservatives, it is not shelf-stable.

How should I store my product?

All products must be kept refrigerated immediately upon delivery. Do not leave Paija sitting at room temperature.

What is the shelf life?

PAIJA has a strict shelf life of up to four days once delivered.

Why is there separation in my bottle, and what should I do?

Due to the fresh, perishable nature and natural ingredients of our oat milk base, minor product separation may naturally occur. This is completely normal—simply shake well before enjoying.

What is the "Must Consume By" rule?

You must consume the product within the four-day freshness window. Once opened, it should be consumed immediately. If consumed after the designated four-day freshness date, the item must be thrown out because it is no longer fresh.

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WHOLESALE & CORPORATE PARTNERSHIPS

Do you offer wholesale or corporate pricing?

Yes! We provide custom wholesale opportunities and tiered pricing for corporate partners, employee cafes, catering companies, private venues, gyms, yoga studios, fitness centers, schools, colleges, and universities who want to keep fresh PAIJA stocked in their refrigerators for staff, students, or guests. To discuss wholesale accounts or corporate provisioning, please reach out directly to our team at info@paijateaco.biz.

 

POLICIES & DISCLAIMERS

What is your return and refund policy?

All sales are final. Because PAIJA is a highly perishable, made-to-order food product, we cannot accept returns, exchanges, or issue refunds for change of mind.

What if my product arrives damaged or spoiled?

We stand by our quality. If there has been an error within the delivery process where the product arrives damaged, compromised, or spoiled, please contact us immediately at info@paijateaco.biz with your order details and photographic evidence so we can make it right.

Health & Safety Disclaimer

Because PAIJA is a fresh, unpreserved perishable beverage containing natural oat milk and tea extracts, consumers are solely responsible for proper refrigeration and adherence to the 4-day consumption window. Hurt Food & Beverage Brands LLC assumes no liability for product spoilage, health issues, or quality decline resulting from improper storage, failure to refrigerate, or consumption past the designated freshness date.

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STILL HAVE QUESTIONS?

If you have any further questions, custom order inquiries, or event requests, please email us directly at info@paijateaco.biz